Conditions of use of the Web site
Except as stated below, the contents of this Web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of ONA. You may not distribute, display or copy any of the contents of the pages contained in this Web site to third parties including, but not limited to 'caching' any material on this Web site for access by third parties and 'mirroring' any material on this Web site.
You may print or download to disk the contents of a page of this Web site for the sole purpose of private and personal non-commercial use. You may also make an electronically stored, transient copy of the content in this Web site for the purpose of viewing it while connected to the Internet.
Exclusion of liability
The information contained in this Web site is only for informational purposes. ONA does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Web site or the reliability of the access to this Web site.
In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Web site. ONA makes no warranty that this Web site (or Web sites which are linked to this Web site) is free from computer viruses or any other malicious or impairing computer program.
The pages contained in this Web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.
Registration of Personal Details
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor's email and a username will be stored on the server.
How the Information is used
The information is used to enhance the visitor's experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
When someone visits this website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to different parts of the site and for system administration purposes. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities or personal information of those visiting this website without making that clear.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
The cookies used on this website are as follows:
Cookies for Registration and Login
Google Analytics is a web analytics tool that helps us to understand how visitors engage with this website. It enables us to view a variety of reports about how visitors interact with the website so that we can improve it. Google Analytics uses first-party cookies to track visitor interactions. We then use the information to compile reports and to help us improve the site and target our marketing. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can find out more about Google analytics and its policies at
You can opt out of Google Analytics without affecting your use of this website - for more information on opting out of being tracked by Google Analytics across websites you use, visit this Google page: http://tools.google.com/dlpage/gaoptout
ONA’s Web site logs IP addresses (the location of your computer on the Internet) for systems administration and troubleshooting. The sequence of pages visited may be used to improve the site structure and layout.
ONA may occasionally send you promotional emails about services offered by the company or announcements pertaining to our products - if you requested them by checking the appropriate box on the form completing the eNewsletter section on the ONA Website. If at any time you no longer wish to receive such mailings, you can opt out as detailed below.
To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate procedures to protect the information we collect online.
Policy on sharing Information
ONA does not share the information it gathers with advertisers or other partners. We will not release personal information about you as an individual to third parties, except under the circumstances described in Compliance with Legal Process (below). ONA will send you all the personal information you provided to us on request. Note that for security reasons this information will only be sent to the email address stored for the associated individual.
See our full Privacy and Data Protection Policy.
Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.
Removing and Correcting Personal Information
Upon request, ONA will:
Remove your personal information from our database;
Correct personal information that you state to be erroneous;
Allow you to opt out of further email contact.
Please send opt-out and change-of-details requests to email@example.com
ONA is not responsible for the content or the privacy policies of any Web sites to which it may link.
Law governing the Terms
Use of this Web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licenses and conditions of use.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this
Web site and its use and these Terms.
Where national regulatory authorities have jurisdiction over the contents of this Web site, ONA has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Web site complies with the regulatory regime of countries from which the pages in this Web site should not be accessed.
Complaints and Dispute Resolution
ONA operates a complaints procedure to help ensure that any complaints about this web site or the services we offer are dealt with efficiently and to your satisfaction.
We are committed to providing excellent service and endeavour to deal with any complaint fairly and within a reasonable period of time. However, should a customer remain dissatisfied with any aspect of our service, they are welcome to contact us, and we will endeavour to resolve the problem as quickly as is reasonably practicable.
If you have a problem with the way we have sold, provisioned or delivered a service to you, you should:
In the first instance, telephone us on +44 (0) 117 2444 366 or send an email to firstname.lastname@example.org. We aim to respond within 24 hours. We will endeavour to successfully resolve any problem at that point.
If your problem cannot be resolved during a phone call or email, we will agree a course of action with you. If you remain unhappy with the way in which your complaint has been handed in the first instance, you may contact the Director of Customer Services via email@example.com. We will respond and aim to resolve your complaint within 48 hours.
In the unlikely event that your complaint has not been resolved to your satisfaction within a period of four weeks, or if during the process of investigating your complaint you believe the situation has reached a deadlock, your complaint can be submitted to independent arbitration.
For all general enquiries, contact:
Open Network Associates Ltd
Tel: 0117 2444 366
Company Registration number: 6954538
Registered office: 55 Bristol Road, Keynsham, NE Somerset, BS31 2WA
Last updated 09 August 2018